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FAQ

Home FAQ
I See a blank screen on the PayPal page after entering all the info.

There may be a temporary issue from PayPal right now. You may retry or use our alternate payment gateway link, http://www.paypal.me/onlinepaystubgenerator. Once we receive your payment, you will get your pay stub via email. If you pay using the above link, kindly contact us through email support or live chat, after payment.

What are the cases, when I get NO refund?

You don’t get a refund for the following cases:

  • You don’t like the pay stub/it’s color and alignment, etc.
  • You don’t need it anymore.
  • Wrong calculations
  • No refund if you want to change the employer’s/employee’s name completely.
  • No refund if you want to change the pay period completely.
  • No direct refund, in case, you didn’t get your paystub or want corrections in it. You must contact our support team to get your refund.
In which cases do I get a refund?

You get a refund for the following cases:

  • You don’t receive your paystub within 24 hours of your order.
  • Your corrections are not done within 24 hours.
  • You made two payments for the same pay period/pay date.
Can I get my first stub for free even for the Advanced Paystub?

We are sorry!!

Our “First Stub For FREE” offer is applicable only for ‘classic paystub’.

You have to pay for an advanced paystub even if it is your first paystub on our website.

Why am I not able to get my first paystub for free?

Based on various parameters, our system automatically decides if you are a unique user.

If you are not a unique user then we can’t provide your first stub for free.

How to make my payment?

You may make your payment through the following cards: Visa, MasterCard, Discover Network, American Express, JCB Or, you may pay with an online banking account.

All payments done on our website are completely secured through PayPal and there is no risk of misuse of your payment information.

Can I use pay stubs as legal documents?

No, you cannot consider the paystubs generated by online paystub generator as legal documents.

What are the details that I can’t modify after I place my order?

Our pay stub generator does not allow complete modification of the following data after placing your order:

  • Employee’s name
  • Employer’s name
  • Pay period

However, minor spelling mistakes and random typos can be corrected easily.

How to rectify the mistakes in my info, before and after placing the order?

Before you place the order, you can preview your paystub after entering the info and easily rectify the mistakes if any. Just click on the ‘Edit’ button.

If you find errors after putting your order, you may get them corrected by contacting our user support team within 24 hours of the order.

NOTE- You are not allowed to completely modify the employee’s name, employer’s name and pay period.

How accurate are the taxes and YTD (year to date) that are shown on my paystub?

All our calculations are automated through algorithms designed by experts and our software is frequently updated.

So, you can be assured of getting the most accurate results.

I don’t know which YTD should I choose?

It is not necessary to select the YTD from the pull-down menu. Just click on ‘Auto’ and our stub generator will automatically calculate your YTD.

However, if you want, you may select an option from the YTD pull-down menu.

Can I change the template of my paystub?

You can change the template as many times as you want while previewing your pay stub

BUT
Once you purchase the paystub, you are not allowed to change the template.

How to create multiple paystubs in the correct sequence?

You need to add the latest dates first, for generating multiple paystubs.

Can I receive my paystubs via mail?

No, we do not mail or ship the paystubs. We deliver paystubs via email only.

This makes the delivery faster and also facilitates error corrections.

How to receive the paystub?

Once you place your order, you will receive your paystub via email.

Kindly check your junk emails or spam if you do not receive it in your inbox.

Why should I choose onlinepaystubgenerator.com?

Onlinepaystubgenerator.com gives accurate and error-free paystubs provided any information entered from your side is precise.

Our paystubs are convenient and easy to interpret.

We provide quick delivery and you also get a chance to correct errors if any.

We have friendly and hardworking 24/7 customer support.

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